Ants’ Power
Customer Service
Driving new value with data
Sustaining everlasting customer
relationships
Experts in data-driven customer engagement
4Major Advantages of Customer Service
Professional Experience
25 Years of Customer Service
Excellence
Collaboration with Major Gaming Companies
Flexible Service
Comprehensive Services
All-Channel Resources
Optimal Benefits
Optimal Human-Machine Collaboration
Exclusive
AI Quality Inspection
Enhancing Service Quality
High-Standard Cybersecurity
Comprehensive internal audit and control
system.
Exclusive Smart Security Environment
Periodic Staff Training
25Years of Professional Customer Service Experience
Extensive Operational Experience
Over 25 Years of Service
Experience
Long-term Trusted by clients
Regular Professional Evaluations
Periodic Staff Quality
Evaluation and
Elimination Tests
24-Hour Dynamic Monitoring
Mastering 95% of Social Sentiment in Taiwan,
Hong Kong, and Macau
Immediate Countermeasures and Response
Comprehensive Data Analysis
In-depth Understanding of User
Preferences
Recording Personality Tags
Long-term Collaborations with Renowned Brands
Over12.8 MillionService Cases
Most Flexible Responsive Services
Full-Channel Services
Full-Time, Full-Channel Rolling Adjustment Services to Always Meet Customer Needs
Always Ready with Immediate Operational Capability
Up to 200 Seats of Ready-to-Deploy Human Resources to Support Product at Every Stage
Backup Services
Flexible Remote Services
Uninterrupted Service in Response to Natural Disasters, Network Issues, and Power Outages
Support multiple languages
Reducing Language Barriers and Cultural Differences, Effectively Lowering Communication Costs
Delivering Optimal
Benefits to Brands
Optimal Cost
ChatBot Human-Machine Collaboration Services Enhance Efficiency, Reducing Costs by 40%
Most Suitable Plan
Case-Volume Pricing, Flexible Terms (3 Months) Specifically Designed for Digital Content Industry Characteristics
Best Quality
Industry-Leading AI Quality Inspection, Achieving 100% Inspection Coverage, Enhancing Operational Efficiency and Service Quality
Fastest Readiness
200 Seats of Industry Service Experts on Standby, Quick Onboarding, Training Completed and Online in as Fast as 2 Weeks
AISmart Customer Service Collaboration
Industry's Best Standard
Generative Chatbot
Human-Machine Collaboration Effectively Saves Costs, Providing Warmth in Communication and Exceptional Service Experience
Industry-Leading AI Quality Inspection
AI Monitoring Ensures High Quality and Precision, Significantly Reducing Manpower and Control Costs
Automated Response System
Based on user emotions, provides the most suitable automated responses, saving time and costs, acquire up to 99% customer satisfaction
Creating Service as Sales
1 Contacting Customers
Customers who have taken psychological tests inquire about clothing products via LINE
2 Inquiry Conversation
Starting with a warm greeting in human language to increase rapport
3 Successful Purchase
Customer service solves customer problems, offers limited-time promotions, and attracts customers to place orders
Conversational Commerce Successfully Increases Conversion Rates
Leveraging user records from SCRM and customer service tags to promptly capture customer interests/needs, integrating sales information during service to enhance user conversion rates
Foundation of Information Security: ISO27001Certified
Utilizing an intelligent secure office system, conforming to financial institution information system security standards, with remote and distant service mechanisms to ensure uninterrupted service
Internal audit and control mechanisms to ensure operational safety
Utilization of an exclusive intelligent secure office system
Periodic staff training and retraining